Store Policy

Customer Care

At Lilac Bloom, we take pride in hand-selecting only the finest, freshest flowers and preparing every arrangement with care and attention. Each bouquet or display is thoughtfully designed to bring beauty and joy to your special moments.

Please remember that flowers are natural and sometimes temperamental. Despite our best efforts, they may not always behave exactly as expected. The vase life of an arrangement cannot be guaranteed, as it depends on many factors — not just the variety of flowers, but also temperature, humidity, and how regularly water is changed at home. That said, we encourage feedback and will always strive to resolve any issues you may have.

We always aim to deliver blooms in peak condition, and we include care guidance with every order to help you enjoy your flowers for as long as possible. We are always here to answer any additional questions and provide support if needed.

At Lilac Bloom, our goal is for your flowers to bring delight and brighten your day — naturally, beautifully, and thoughtfully.

Privacy & Safety

At Lilac Bloom, your trust is incredibly important to us. We want you to feel safe knowing that any personal information you share — whether for orders, consultations, or newsletter sign-ups — is handled with care and stored securely.

What we collect
We may collect personal details such as your name, email address, phone number, delivery address, and payment information. This is only used to process your orders, provide our services, or communicate with you about your bookings and special offers.

How we use your information
Your information is used solely for the purpose of:

Fulfilling orders and deliveries
Communicating about your bookings, consultations, or special promotions
Improving our services and your experience with Lilac Bloom

How we store your data
All personal data is stored securely, with access limited to authorized team members only. We do not share your details with third parties except where necessary to fulfill your order (for example, with delivery partners) or where legally required.

Your rights
You have the right to request access to the information we hold about you, update your details, or ask for your data to be removed at any time. To do so, simply contact us at lilacbloomfloral@icloud.com.

Security & peace of mind
We take every precaution to protect your personal information and ensure it is used responsibly. Your trust matters, and we are committed to keeping your data safe.

Payment Methods

Credit / Debit Cards
PAYPAL

Offline Payments